Steve McCoy
1220 N 164th St
Omaha, NE 68118
Mobile tel: +1(402)598-5153
email:
trmccoyx@cox.net
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whitepapers
Much of his reputation as an excellent
communicator and teacher is based on Steve McCoy's documentation
skills. Some of that in evidenced in his presentations.
He has also authored numerous whitepapers for his past employers on
topics ranging from the most highly technical to important business
management issues.
The following document provides an example of
McCoy's ability to take a wealth of experience and translate it to a
discussion that helped a business unit management team to develop
both internal plans for running their operations and to affect
service delivery to end customers on a more consistent basis, as
well. Click on the document title to access a
".pdf" (Acrobat) version of the whitepaper.
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IT Shared Services - Best Practices -
As businesses grow we often find more and more
reason to separate into "lines of business" the opportunity for a
wide range of sharing resources "at a corporate" level is often
obvious. Accounting, Human Resources, and Marketing are among
the best examples of what is usually shared across a corporation.
As Information Technology and Telecommunications have become the
anchor resources for more and more businesses, there is increasing
advantage for some amount of sharing of services on those topics as
well. This document describes some of the key topics that
should be considered when operating "shared" ITservices. It
describes specific ways to classify resources in a fashion that may
contribute to better financial performance and quality of service
for the overall business.
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Hot topics and reading recommendations regarding-technology. (News
"tidbits") |
...Wondering what this is??? Click to take a look. (specials)
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