publications

Again based on his experience in interpersonal communications, Steve McCoy has often acted as a spokesperson for his employer companies, as a technical speaker/writer in a variety of industry and business conferences, and as a frequent presenter for Sales organizations acting as a technical "closer" with many clients.   He has been published in periodicals individually and as part of expert panels providing information and guidance to readers, listeners, and customers.  He has often been recruited by vendors to speak at user group meetings and with industry analysts (for example: a trip to London at BEA Systems' expense to talk to a wide range of analyst groups including: Gartner Group, Forrester Research, Heavy Reading, and a number of smaller groups)

The following items represent a few samples of some of these items.  Most were captured from the original "online" versions of some of the publications and will be opened as archived web pages in a separate window.  Click on any of the document titles to access them.

Maximizing Customer Values with VoIP - In 2005, McCoy was published in Customer Interaction Solutions magazine at the request of the West Corporation marketing department with a piece entitled "West Corp. Can Help You Maximize Customer Service Savings By Using VoIP"  ".  The above link will open an older, single file, web archive page, in a separate window, with the electronic version of the orginal publication.  (this page may have links that no longer work over the internet)

The Voice 'Round the World - Published in 2007 by Electronic Retailer magazine, this article represents the views of a panel of experts that Steve McCoy participated with on strategy and directions of Voice over IP technology in businesses and their markets.  (this page may have links that no longer work over the internet)

Maximizing Customer Interactions with Speech enabled IVR - Late in 2007, McCoy also provided an interview for a webcast by the International Customer Management Institute on the topic of Speech Recognition enabled Interactive Voice Response systems  (this is an MP3 audio file that may play differently based on your web browser configurations.  You may also download the file from this site and play it with any local audio tools on your system.)

Over the years, Mr. McCoy has worked with many different types of multimedia productions for real-time presentations being viewed by audiences in the millions.  In his years in the interactive voice response industry, he has even provided significant "voiceover" work for telephony and advertising business.  This included being one of the primary voices for MTV and VH1, "dial-in" programs.